RETURNS AND EXCHANGES

FREE RETURNS

Free returns on all qualified items.

Unfortunately, we cannot accept returns on sale items, personal care goods (such as beauty products), and gift cards. However, certain types of items may be exempt. Please contact us if you have questions or concerns about your specific item.

• To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. 

To start a return, Please refer to each specific item returns policy for more info and/or contact us at info@aexpressshop.com.

• Qualified returns are accepted within 30 days after receiving the merchandise.
• Once your request is approved, we will generate a free return prepaid label and email it to you. Items sent back to us without first requesting a return will not be accepted. 
• Print the label, attach it to the original package and return the item(s). Please, include your order number.

Note: Returning labels are suitable for only 30 days. 

• Upon arrival, we will notify you and inspect your return. if approved

  you will be automatically refunded on your original payment method or proceed with the exchange.

 Note: It might take up to 3-5 business days for your bank or credit card company to process and post the refund.

• Exchanges 
  The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

• You can always contact us for any return questions at info@aexpressshop.com